Frequently asked questions
Everything you need to know is listed here
The approved sources are listed below. Note that these independent merchants may not be available to all services (buy, sell and repair) and may be limited ...
Mon, 24 Feb, 2020 at 6:12 PM
Price match is available for Buy, Sell, and Repair services. Speak with us at chendol.com/chat, we will have to assess the source and determine if the produ...
Tue, 25 Feb, 2020 at 4:55 PM
Refunds for price difference are available to Buy, Sell, and Repair services. To be eligible for a refund on the price difference, the request must be made ...
Tue, 25 Feb, 2020 at 4:55 PM
This is required to provide an accurate quotation. Screen faults Display (LCD or LED assembly with glass and digitizer) - Dead pixels, burn (discolour...
Wed, 26 Feb, 2020 at 2:42 PM
0. Back up your phone. 1. Sign out of your iCloud or Gmail account. 2. Reset your phone to factory settings. 3. Pack everything and wrap your phone.
Wed, 26 Feb, 2020 at 2:12 PM
You can only earn cashback with Chendol Phone Protection Plan right now. It is a simple way of reward subscribers who takes better care of their phones. U...
Wed, 26 Feb, 2020 at 2:40 PM
Your order is broadcasted each time you create an order. Depending on the mode of collection, your order is broadcasted to all verified merchants in the cou...
Wed, 26 Feb, 2020 at 2:20 PM
Chendol is an assurance platform for smartphones. You can buy, sell, repair and protect your phone with verified merchants anywhere near you (or have servic...
Wed, 26 Feb, 2020 at 2:32 PM
The app is warranty. A digital key chain is generated during installation, which allows merchants to identify the phone they are working with and users to m...
Wed, 26 Feb, 2020 at 2:32 PM
The warranty is administered by Chendol. This means merchants who render their service through the platform agree to the structure of warranty listed.
Wed, 26 Feb, 2020 at 2:33 PM