Frequently asked questions
Everything you need to know is listed here
Chendol seeks to establish an assurance framework in the smartphone industry, intended to improve the level of consumer confidence during the Buy, Sell and ...
Tue, 3 Mar, 2020 at 7:49 PM
There are two types of collection at the moment and they vary by the order type (buy, sell and repair). Doorstep delivery Users can to create orders a...
Sun, 23 Feb, 2020 at 6:00 PM
Source: https://www.ura.gov.sg/
Sun, 23 Feb, 2020 at 6:19 PM
We currently accept most VISA and Mastercard credit/debit cards, as well as cash. We are exploring other payment methods such as FavePay and GrabPay in the ...
Sun, 23 Feb, 2020 at 6:06 PM
We have chosen “Stripe” as our secure payment gateway. To avoid doubt, Chendol will never obtain your credit card number. Card details are stored directly w...
Sun, 23 Feb, 2020 at 6:30 PM
Buy is the sale of any products listed in-app, they range from discounted screen protectors to smartphones. These products are fulfilled by our verified mer...
Sun, 23 Feb, 2020 at 6:48 PM
Repair is the restoration or replacement of a damaged phone part by a verified merchant. Please note that both Service delivery and Store visit collecti...
Mon, 24 Feb, 2020 at 12:31 AM
Protect is a discounted repair plan that provides users with 80% off the cost of phone repairs by a verified merchant. It is a monthly recurring plan th...
Mon, 24 Feb, 2020 at 6:15 PM
If the phone ownership changed hands, you will have to login the app and cancel your subscription for the previous phone. You may subscribe to another plan ...
Mon, 24 Feb, 2020 at 6:18 PM
Sell involves the sale of your new or old phone to a verified merchant. High price guarantee. We benchmark our quotes with the most competitive merchan...
Tue, 25 Feb, 2020 at 4:40 PM