Frequently asked questions

Everything you need to know is listed here

What are Chendol assurances?
Chendol seeks to provide a structured assurance framework in the smartphone industry, intended to improve the level of consumer confidence when making a dec...
Sun, 23 Feb, 2020 at 10:07 PM
What are the collection options available?
There are two types of collection at the moment and they vary by the order type (buy, sell and repair).  Doorstep delivery Users can to create orders a...
Sun, 23 Feb, 2020 at 6:00 PM
Store visit - in which region do I belong?
Source: https://www.ura.gov.sg/
Sun, 23 Feb, 2020 at 6:19 PM
What payment methods are accepted?
We currently accept most VISA and Mastercard credit/debit cards, as well as cash. We are exploring other payment methods such as FavePay and GrabPay in the ...
Sun, 23 Feb, 2020 at 6:06 PM
Is my card payment safe?
We have chosen “Stripe” as our secure payment gateway. To avoid doubt, Chendol will never obtain your credit card number. Card details are stored directly w...
Sun, 23 Feb, 2020 at 6:30 PM
What is Buy?
Buy is the sale of any products listed in-app, they range from discounted screen protectors to smartphones. These products are fulfilled by our verified mer...
Sun, 23 Feb, 2020 at 6:48 PM
What is Repair?
Repair is the restoration or replacement of a damaged phone part by a verified merchant. Please note that both Service delivery and Store visit collecti...
Mon, 24 Feb, 2020 at 12:31 AM
What is Protect
Protect is a discounted repair plan that provides users with 80% off the cost of phone repairs by a verified merchant. It is a monthly recurring plan th...
Sun, 23 Feb, 2020 at 9:50 PM
What happens to the phone protection plan if I change my phone?
If the phone ownership changed hands, you will have to login the app and cancel your subscription for the previous phone. You may subscribe to another plan ...
Sun, 23 Feb, 2020 at 10:03 PM
What is sell?
Sell is the sale of your new or old phone to a verified merchant.  Chendol is required by law to verify your identity. 
Mon, 24 Feb, 2020 at 1:04 AM